Shipping policy
Shipping Policy
Last updated: September 30, 2026
This policy explains how Atelier Cordelle prepares, ships and delivers orders.
1. Where we ship
We ship worldwide. If your country cannot be selected at checkout, we are not able to deliver there at the moment.
2. Shipping cost
Shipping is free on every order, to every destination we serve, with no minimum purchase.
3. Processing time
Orders are prepared within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays start processing on the next business day.
4. Estimated delivery time
After the order is shipped, estimated delivery times are:
- United States: 7 to 18 business days
- Canada: 8 to 18 business days
- United Kingdom and Europe: 7 to 16 business days
- Australia and New Zealand: 10 to 22 business days
- Rest of the world: 10 to 25 business days
These times are estimates, not guarantees. Customs clearance, public holidays, weather, carrier delays and peak periods may extend them.
Orders ship from our fulfillment center. The carrier is chosen for your destination and is named in the tracking email.
5. Tracking
Every order ships with tracking. You receive an email with the tracking number and link as soon as your order ships. Tracking information may take a few days to show the first update after the parcel leaves the warehouse.
If your tracking has not updated for 7 days, write to us and we will check with the carrier.
6. Customs, duties and import taxes
Orders shipped across borders may be subject to customs duties, import taxes or handling fees charged by the destination country. Those charges are not included in the product price or in the free shipping. You pay them to the carrier or to customs when the parcel arrives, if your country requires them.
Customs authorities may hold a parcel for inspection, which can delay delivery. We have no control over these procedures.
7. Shipping address
Please review your address before completing the purchase: full name, street and number, apartment, postal code, city, state or province, country, phone and email. We ship to the address entered at checkout.
To correct an address, write to support@ateliercordelle.com as soon as possible. We can change it only while the order has not been shipped.
8. Split shipments
Orders with more than one item may be sent in separate parcels. In that case you receive one tracking number for each parcel, at no additional cost.
9. Undelivered, refused or returned parcels
If the carrier cannot deliver because of an incorrect or incomplete address, a refused parcel or a parcel not collected in time, it may be returned to us. We will contact you to arrange a refund under our Return and Refund Policy. Because our stock is final and limited, a new shipment depends on the item still being available.
10. Parcel marked as delivered but not received
Please check your mailbox, building reception, neighbors and the local carrier office. If the parcel is still missing, write to us within 7 days of the delivery date shown in tracking, so we can open an investigation with the carrier.
11. Lost or damaged in transit
If a parcel is confirmed lost by the carrier, or arrives damaged, we send a replacement if the item is still in stock, or issue a full refund if it is not. For damage, please send photos of the item, the packaging and the shipping label.
12. Contact
Atelier Cordelle
Email: support@ateliercordelle.com
Please include your order number in every message.
