Политика возврата средств

Return and Refund Policy

Last updated: September 30, 2026

This policy explains how returns, exchanges, refunds and cancellations work at Atelier Cordelle. It applies to every order placed on https://cordelle-2.myshopify.com.

1. 30-day returns

You may return any item within 30 days of the delivery date shown by the carrier's tracking. To be accepted, the item must be:

  • unused, with no signs of wear, stains, scratches, odors or alterations;
  • complete, with every part that came with it (straps, pouches, dust bag, matching pieces of a set);
  • in its original packaging whenever possible;
  • purchased directly from Atelier Cordelle.

Items sold as a set must be returned as a complete set.

2. Final stock

Atelier Cordelle is selling its final stock. Pieces are not restocked once they sell out. Sale prices and automatic quantity discounts do not remove your right to return: discounted items follow the same 30-day rule described above.

3. How to start a return

Write to support@ateliercordelle.com within the 30-day period and include:

  • your order number;
  • the name and email used at checkout;
  • the item or items you want to return and the reason;
  • photos, if the item arrived damaged, defective or different from what you ordered.

We reply with the return instructions and the return address. Please do not send anything back before receiving these instructions. Parcels sent without authorization or to the wrong address may not be located and cannot be refunded.

4. Return shipping costs

  • Damaged, defective or incorrect item: we cover the cost of the return or resolve the case without asking you to send the item back.
  • Change of mind or any other reason: the return shipping cost is paid by the customer. We recommend a tracked service, because we cannot refund a return that does not reach us.

Return address: Atelier Cordelle, Vocabolo Raggiolo 71, 06033 Cannara (PG), Italy.

5. Refunds

Once the returned item arrives and passes inspection, we approve the refund and notify you by email. The refund is issued to the original payment method within 5 business days of approval. Your bank or card issuer may take additional time to post the amount to your statement.

The refund equals the amount you actually paid for the returned item, after any discount applied to the order. Since shipping is free, there is no shipping charge to refund.

If a returned item does not meet the conditions in section 1, we will contact you before taking any action.

6. Exchanges

Because this is final stock with no restocking, exchanges depend on availability at the moment your request is processed. If the color or model you want is available, we arrange the exchange. If it is not available, the exchange becomes a refund under section 5.

7. Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, write to us within 7 days of delivery with your order number and clear photos of the item, the packaging and the shipping label. We will offer a replacement if the item is still in stock, or a full refund if it is not.

Natural variations in leather, such as grain, texture and slight differences in shade, are characteristic of the material and are not defects. Colors may also look slightly different depending on your screen.

8. Order cancellation

You may request cancellation by email within 12 hours of placing the order, provided it has not been shipped. Once an order has shipped it cannot be cancelled, but it can be returned under this policy after delivery.

We may cancel an order and refund it in full if an item is out of stock, if there is an obvious pricing error, or if the payment is flagged as suspicious.

9. Refused, unclaimed or undeliverable parcels

If a parcel comes back to us because the address was incorrect or incomplete, because it was refused, or because it was not collected, we will contact you. The refund is issued after the parcel is received back, and any carrier cost charged to us for the return may be deducted from it.

10. Payment disputes

If something is wrong with your order, please contact us first. Most cases are resolved faster by email than through a bank dispute. If a chargeback is opened while a return or refund is already in progress, the refund is paused until the dispute is closed, to avoid a duplicate payment.

11. Your legal rights

Nothing in this policy limits the rights you have under the mandatory consumer laws of your country of residence. If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days of delivery without giving a reason, and a legal guarantee of conformity for the goods. Our 30-day return period is offered in addition to these rights.

12. Contact

Atelier Cordelle
Email: support@ateliercordelle.com
Operated by: Atelier Cordelle
Address: Vocabolo Raggiolo 71, 06033 Cannara (PG), Italy