HOW CAN WE HELP?
Find answers to common questions below, or contact our support team.
FREQUENTLY ASKED QUESTIONS
We ship worldwide, and shipping is free on every order. Orders are prepared in 1 to 3 business days. If your country charges import duty or tax, you pay that fee when the parcel arrives.
You receive a tracking number by email as soon as your order ships. Use the link in that email to follow the delivery.
Add 2 items to your bag and get 15% off, 3 items and get 25% off, 4 or more and get 35% off. The discount is applied automatically in your bag and at checkout.
Yes. Unused items can be returned within 30 days of delivery. Write to us with your order number and we send the instructions.
The methods available for your country are shown at checkout, including major credit and debit cards.
Use the email below and include your order number. We respond within 24 hours on business days.
CONTACT US
For any other questions, email us at:
support@ateliercordelle.comWe respond within 24 hours on business days.
For order-related inquiries, please include your order number.
