聯絡資訊

Contact Information

Last updated: September 30, 2026

Atelier Cordelle is an online store of leather bags, matching sets, mini bags, belts and wallets. We are here to help with questions about products, orders, shipping, returns and refunds.

Customer support

Email: support@ateliercordelle.com

We respond within 24 hours on business days. Messages received on weekends or public holidays are answered on the next business day.

Support hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

Support is provided in English, by email. We do not offer phone support at the moment.

To help us help you

Please include in your message:

• your order number, if you already placed an order;
• the full name and email used at checkout;
• a clear description of your question;
• photos of the item, the packaging and the shipping label, if your message is about a damaged, defective or incorrect item.

Returns and refunds

Return requests must be sent by email within 30 days of delivery. See our Return and Refund Policy for the conditions and steps.

Privacy requests

To access, correct or delete your personal data, or to ask a question about privacy, write to support@ateliercordelle.com with the subject "Privacy request". We may ask for additional information to confirm your identity.

Company details

Trade name: Atelier Cordelle
Legal name: Atelier Cordelle
Address: Vocabolo Raggiolo 71, 06033 Cannara (PG), Italy
Website: https://cordelle-2.myshopify.com